Covid-19 Updates

For updates from the State of Florida, visit https://www.flgov.com/2020-executive-orders/
 
For updates from St. Johns County, visit http://www.sjcfl.us/coronavirus/
 
For updates from the CDC, visit https://www.cdc.gov/coronavirus/2019-ncov/index.html
 
Review Shearwater specific updates below:

Shearwater Liability Waiver

WAIVER OF LIABILITY AND HOLD HARMLESS AGREEMENT
As a condition of the use of the District Facilities (“Activity or Activities”) as defined by the Rules, Policies & Rates for Usage for all District Facilities adopted by the Trout Creek Community Development District (“District”), I, on behalf of myself and any minor child/children for whom I have the capacity to contract, hereby acknowledge and agree to the following:
  1. I understand the hazards of the novel coronavirus (“COVID-19”) and am familiar with the Centers for Disease Control and Prevention (“CDC”) guidelines regarding COVID-19. I acknowledge and understand that the circumstances regarding COVID-19 are changing from day to day and that, accordingly, the CDC guidelines are regularly modified and updated, and I accept full responsibility for familiarizing myself with the most recent updates. I further recognize and assume the risk that while the District has implemented sanitation procedures, the virus may remain on surfaces for days, sanitation procedures do not guarantee in anyway the virus is not present, and other individuals present within the premises may be COVID+ and I accept the inherent risks associated therewith by entering the premises or engaging in the Activities.
  2. Notwithstanding the risks associated with COVID-19, which I readily acknowledge, I hereby willingly choose to participate in Activities.
  3. I acknowledge and fully assume the risk of illness or death related to COVID-19 arising from my presence in and on the premises and/or participating in the Activities and hereby RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE (on behalf of myself and any minor children form whom I have the capacity contract) the TROUT CREEK COMMUNITY DEVELOPMENT DISTRICT, RIZZETTA & CO., INC., CAPITAL CONSULTANTS MANAGEMENT CORPORATION, INC., WFC ASHFORD MILLS OWNERS VII, LLC, FREEHOLD COMMUNITIES, their owners, officers, directors, professional staff, agents, employees and assigns (the “RELEASEES”) from any liability related to COVID-19 which might occur as a result my being on the premises and participating in the Activities.
  4. I shall hold harmless the RELEASEES from and against any and all claims, demands, suits, judgments, losses or expenses of any nature whatsoever (including, without limitation, attorneys’ fees, costs and disbursements, whether of in-house or outside counsel and whether or not an action is brought, on appeal or otherwise), arising from or out of, or relating to, directly or indirectly, the infection of COVID-19 or any other illness or injury alleged to have occurred on the premises or arising out of the Activities.
  5. It is my express intent that this Waiver and Hold Harmless Agreement shall bind any assigns and representatives, and shall be deemed as a RELEASE, WAIVER, DISCHARGE, AND COVENANT NOT TO SUE the above-named RELEASEES. This Agreement and the provisions contained herein shall be construed, interpreted and controlled according to the laws of the State of FLORIDA.  I HEREBY KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A JURY TRIAL OF ANY DISPUTE ARISING IN CONNECTION WITH THIS AGREEMENT.  I ACKNOWLEDGE THAT THIS WAIVER WAS EXPRESSLY NEGOTIATED AND IS A MATERIAL INDUCEMENT TO THE AUTHORIZATION GRANTED BY RELEASEES TO BE ON PREMISES AND PARTICIPATE IN THE ACTIVITIES.
IN SIGNING THIS AGREEMENT, I ACKNOWLEDGE AND REPRESENT THAT I have read the foregoing Wavier of Liability and Hold Harmless Agreement, understand it and sign it voluntarily as my own free act and deed; no oral representations, statements, or inducements, apart from the foregoing written agreement, have been made; I am at least eighteen (18) years of age and fully competent; and I execute this Agreement for full, adequate and complete consideration fully intending to be bound by same.

July 2, 2020

Dear Residents,
 
As you know, COVID-19 cases in our area are on the rise. Unfortunately, this virus has affected one of our pool monitors. Vesta has informed us that the pool monitor has tested positive, is experiencing mild symptoms, and is on the way to a full recovery. Please join us in keeping our staff member in your thoughts and prayers during this time.
 
Since the inception of the pandemic, our team has been preparing to ensure safety for our community and residents during these unprecedented times. We have developed and implemented procedures to prevent virus transmission at District Facilities. The foundation of these procedures lies in enhanced cleaning and sanitation practices, with a concentration on high traffic surfaces. Staff education and on-going training are also an important part of this commitment.  
 
In addition to our health and safety protocols for the entire community (residents, staff, vendors, etc.) depicted at the bottom of this email, we also require for staff:
  • Face coverings and gloves (where applicable), as recommended by CDC and local government guidelines
  • Self-monitoring for symptoms daily by staff members
  • Increased hand washing with set frequency standards
  • Modified work practices to allow for physical distancing
 
Our team is implementing the protocols as outlined in our comprehensive re-opening plan. All impacted areas throughout the District Facilities have been thoroughly cleaned and sanitized, staff members notified, and with this communication, the District is notifying residents about potential exposure.
 
Additionally, the District will begin an extensive contact tracing process, and any staff members identified to have been in close contact with the infected staff member will self-quarantine immediately.
 
If you have utilized the District Facilities over the past 14 days, we ask that you continue to monitor your health and seek medical attention should you feel ill. If you do come in contact with a COVID positive case or suspect you have, the CDC continues to recommend a 14-day self-quarantine. You can review the CDC guidelines at https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/prevention.html.
 
We appreciate your continued trust and confidence as we work through these challenges. If necessary, Shearwater may need to temporarily close District Facilities for additional deep cleaning or to implement additional protocols to ensure the safety of our residents. If a closure occurs, residents will be notified through our normal communication vehicles.
 
If you have any questions, please feel free to contact me at 904-342-3737.
 
Jill Flores
Community Director

June 29, 2020

Pool Reservations No Longer Required
Starting Thursday, July 2, advanced reservations will no longer be required to visit the Kayak Club Pools. Rather, we will be adjusting our operations to first come, first served in the pool area. Our maximum capacity will remain at 190 individuals, as this will ensure that there is enough space for social distancing in the pools and on the pool deck. The schedule for the pools will be adjusted slightly, which will allow our staff to continue providing heightened cleaning and sanitation practices. For further details, please read below.
 
Kayak Club Pools, Perch Water Slide, Lazy Bird River
Open First Come, First Served
Wednesday through Sunday
9:00 a.m. - 8:00 p.m.
 
All Pools will be Closed for 30-minute Cleanings at
10:30 a.m.
3:00 p.m.
8:00 p.m.
 
Lap Swimming Only
6:00 a.m. - 9:00 a.m.
 
New Operations at the Pool
Although we will no longer require advanced reservations, we will continue to provide a clean and safe environment for you and your family. Due to the anticipated demand over the holiday weekend, you may experience longer wait times than usual during check-in. The following measures will be enforced in the pool area:
 
The pools will close at 10:30 a.m. & 3:00 p.m. for heightened cleaning of all surfaces, tables, lounge chairs, and restrooms. All residents will be required to gather their belongings and exit the pool area during these 30-minute closures.
All pools close for the day at 8:00 p.m.
 
  • The maximum capacity in the pool area remains at 190 individuals.
  • Guests and extended family are not allowed entry.
  • Residents are expected to adhere to social distancing guidelines and will be responsible for the safety and wellness of their family.
  • Residents are required to check-in and out at the main pool entrance.
  • When checking-in and out at the pool entrance, residents should wear a face mask.
  • While our staff will maintain the cleanliness of the facility, we ask that residents bring their own sanitizers to clean items before and after each use.
  • Once the pool area reaches the maximum capacity of 190 individuals, no further residents will be allowed entry, until space becomes available. You may be required to stand in line while waiting for space to become available.
  • If there is a line to enter the pool area, residents will be expected to adhere to the social distancing markers on the ground while waiting.
  • We ask that all residents limit themselves to no longer than 3-hours in the pool area, per day.
  • In order to access the pool area, residents are required to complete a liability waiver. If you have not been to the pool since we reopened in May, you will need to register your family members and electronically sign the liability waiver. If we do not have a waiver on file for your family, you will be required to sign a waiver when checking-in to the pool for the first time.

June 25, 2020

Your Community, Your Lifestyle
At Shearwater, we strive to connect you with your neighbors and the surrounding nature within our beautiful community. Even during the lingering effects of COVID-19, we are committed to finding a balance between fun and safety. That's why we've created a plan to resume our lifestyle programming in a way that respects the recommendations of the State of Florida and the CDC. For now, our lifestyle programming will convey a heightened awareness for outdoor events, smaller crowd sizes, sanitation stations, and social distancing. Find out more about the recommendations to organizers of community events.
 
Outdoor Events
Our lifestyle programming will include outdoor events, in open spaces to promote social distancing. Based on what is currently known about the virus, spread from person-to-person happens most frequently among close contact (within 6-feet). By moving our events outdoors, we are able to increase the distance from person-to-person, minimizing close contact among different household groups. Even while outdoors, it is important to wear cloth face coverings while in public spaces.
 
Smaller Crowd Sizes
Larger gatherings (for example, more than 250 people) offer more opportunities for person-to-person contact and therefore pose a greater risk of COVID-19 transmission. By balancing a limited crowd size of less than 250 people in an outdoor setting, we decrease the possibility of person-to-person contact, minimizing the risk associated with spreading the virus.
 
Sanitation Stations
While the virus is thought to spread mainly through close contact from person-to-person, our lifestyle programming will exclude high-traffic surfaces that are not easily sanitized, such as inflatable slides and bounce houses. Instead, we will emphasize non-contact events and increase cleaning procedures where some contact is inevitable, such as food trucks. Sanitation Stations will be provided at each event to allow self-sanitizing before and after touching surfaces.
 
Social Distancing
While people who are sick or know that they have COVID-19 should isolate at home for the protection of their neighbors, COVID-19 can be spread by people who do not have symptoms and do not know that they are infected. That is why it's important for everyone to practice social distancing. Our events will take place only where social distancing is possible, with 6-feet between person-to-person or other household groups. In order to continue hosting lifestyle events, residents will be expected to adhere to social distancing guidelines. If households do not abide by social distancing guidelines, our community events may be cancelled until these guidelines are removed by the State of Florida and the CDC.
 
Important notes about participating in Shearwater events:
  • Persons in high-risk groups are encouraged to take the necessary precautions prior to participation, including consulting their physician
  • If you have symptoms, have been in contact with others who have tested positive, or have tested positive for COVID-19 yourself, you should not participate in District events. It is recommended that you self-quarantine for at least 14-days.
  • All residents participating in District events are required to abide by social distancing requirements and are strongly encouraged to bring sanitizer and other personal protective equipment as necessary. 
  • Residents participating in District events should familiarize themselves with CDC Recommendations for protecting themselves and others. 
All of the plans discussed above are subject to restrictions from the Florida Department of Health, St Johns County, and other governmental authorities. We further recognize that changes in the number of local cases of the coronavirus level may result in changes to this plan without notice.

June 11, 2020

Lazy Bird River
Our third-party vendor has increased our lifeguard staff, which now allows us to open the Lazy Bird River starting Friday! The lazy river is scheduled to remain open through summer break. Please keep the following in mind when using this pool:
  • Residents will be expected to keep a distance of 6ft. between themselves and their neighbors.
  • Tubes for the lazy river will be provided, residents will not be able to bring their own.
  • You will notice the tubes will remain in the water. Before using a tube, we ask that residents flip them over to sanitize with the chlorinated pool water.
  • During the hour in between reservations, tubes will receive additional sanitizing by the lifeguards.
We would like to thank our residents for your continued patience through the duration of these closures.
 
Lap Swimmers & Water Exercises
To provide an opportunity for our water exercisers to get their workout without utilizing a pool slot, the pools will now open Wednesday through Sunday, from 6:00 a.m. to 8:00 a.m. for lap swimming, water exercises, and therapeutic swimming only.
  • Advanced reservations are not required.
  • Residents will need to utilize their own key fob to gain entry into the pool from the main entrance gate. All other gates will remain locked.
  • We ask that residents do not sit in the chairs or loungers around the pool area.
  • District Amenities Remain Open
  • The District amenities remain open to our residents, with modified hours and capacities to allow for social distancing and heightened cleaning by our staff. The current hours for District amenities are included below:
 
Kayak Club Pools, Perch Water Slide, Lazy Bird River
Wednesday through Sunday
9:00 a.m. - 12:00 p.m.
&
1:00 p.m. - 4:00 p.m.
Closed Monday & Tuesday
 
Lap Swimming Only
6:00 a.m. - 8:00 a.m.
 
Fitness Lodge
4:00 a.m. - 10:00 p.m.
 
Tennis Courts
6:00 a.m. - 10:00 p.m.
 
Parks & Playgrounds
Open Sunrise to Sunset
 
Cafe, Kayak Club Room, Conference Room
Currently Closed
 
The HUB
Open by Appointment Only for Resident Business

June 5, 2020

Updates for Shearwater
Starting today, the State of Florida has entered into Phase-2 of the Safe. Smart. Step-by-Step. Plan for Florida's Recovery. Ron DeSantis' most recent Executive Order allows for various indoor businesses to operate at 50% capacity and now allows gyms to operate at full capacity. Additionally, the order emphasizes that all persons in Florida are encouraged to follow appropriate social distancing and safety protocols issued by the CDC and OSHA.
  • All persons in Florida are encouraged to avoid congregating in groups larger than 50 persons.
  • In-store retail businesses, including gyms and fitness centers, should maintain appropriate social distancing and sanitation protocols.
Based on Executive Order 20-139, the Trout Creek CDD Board of Supervisors has approved the following updates to our current amenity operations.
 
Fitness Lodge Opens with Social Distancing
The following updates will take effect on Saturday, June 6. Advanced reservations will no longer be required at the Fitness Lodge. Residents will be able to resume normal, everyday use, however, the following guidelines will remain in place to ensure proper cleaning and appropriate social distancing:
  • The Fitness Lodge will resume normal hours: Open daily from 4am to 10pm.
  • Guests and extended family are not permitted.
  • Residents are required to wipe down the equipment before and after each use.
  • The Fitness Lodge will close for 30-minutes, 3-times per day, to allow staff to sanitize the equipment and machines. 30-minute closures will take place at 8am, 11am & 4pm.
  • Every other machine will remain unavailable to allow for social distancing. Machines that are unavailable are coned off, please do not remove the cones.
  • Residents will be expected to keep a distance of 6ft. between themselves and their neighbors. If the capacity of the Fitness Lodge is at a level in which staff determines social distancing cannot be enforced, we will have to resume limiting the number of individuals using the facility at any one time.
  • The Bird's Nest will remain closed for the time being.
  • Group exercise classes will not resume schedule for the time being.
Please review the Trout Creek CDD Rules & Regulations for the Fitness Lodge.
 
Pool Capacity Now at 190
The following updates will take effect immediately. The pool capacity has increased to 190 residents at one time. By allowing up to 190 residents into the pool area at once, we can still maintain appropriate social distancing measures. The following guidelines will remain in place to ensure proper cleaning and appropriate social distancing.
  • Advanced reservations are still required.
  • The pool schedule will remain the same for the time being: Open Wednesday through Sunday, 9am to 12pm & 1pm - 4pm.
  • Pools will remain closed on Mondays & Tuesdays until pool staff is more readily available from our third-party vendor.
  • The Lazy Bird River will remain closed until lifeguards are more readily available from our third-party vendor.
  • Residents will be expected to keep a distance of 6ft. between themselves and their neighbors.
Please review the Trout Creek CDD Rules & Regulations for the Pools.
 
To stay up to date with information, follow the Shearwater Stream on Facebook, or visit our website at myshearwater.com/covid19. Regular updates will also be communicated right here in our eCommunication.
 
Important notes about using Shearwater amenities:
  • Persons in high-risk groups are encouraged to take the necessary precautions prior to entering the pool areas, including consulting their physician prior to using any District amenities.
  • If you have symptoms, have been in contact with others who have tested positive, or have tested positive for COVID-19 yourself, you should not visit District facilities. It is recommended that you self-quarantine for at least 14-days.
  • All residents using amenities are required to abide by social distancing requirements and are strongly encouraged to bring sanitizer and other personal protective equipment as necessary. 
  • Residents using amenities should familiarize themselves with CDC Recommendations for protecting themselves and others. 
All of the plans discussed above are subject to restrictions from the Florida Department of Health, St Johns County, and other governmental authorities. We further recognize that changes in the number of local cases of the coronavirus level may result in changes to this plan without notice.

June 4, 2020

Perch Water Slide
The Perch Water Slide will open this Friday and is scheduled to remain open through summer break! We've been working diligently with our third-party vendor to ensure they can continue providing lifeguard staff for our pool area. Our vendor is now confident in their staffing abilities for the slide (as you can imagine, hiring and training new lifeguards during a pandemic has proved to be quite challenging for them). Currently, the Lazy Bird River remains closed. As soon more lifeguards are readily available from our vendor, we can open the lazy river to our residents. We expect to have our full team of lifeguards back on schedule in the near future.
 
District Amenities Remain Open
The District amenities remain open to our residents, with modified hours and capacities to allow for social distancing and heightened cleaning by our staff. The current hours for District amenities are included below:
 
Kayak Club Pools & Perch Water Slide
Wednesday through Sunday
9:00 a.m. - 12:00 p.m.
&
1:00 p.m. - 4:00 p.m.
Closed Mondays & Tuesdays
 
Lazy Bird River
Currently Closed
 
Fitness Lodge
Monday/Wednesday/Friday
6:00 a.m. - 5:00 p.m.
Tuesday & Thursday
8:00 a.m. - 7:00 p.m.
Saturday & Sunday
8:00 a.m. - 5:00 p.m.
 
Tennis Courts
6:00 a.m. - 10:00 p.m.
 
Parks & Playgrounds
Open Sunrise to Sunset
 
Cafe, Kayak Club Room, Conference Room
Currently Closed
 
The HUB
Open by Appointment Only for Resident Business

June 1, 2020

Pool & Fitness Lodge Reservations
If you read through our email updates sent last week then, like us, you're excited that the Fitness Lodge is now open! We also provided updates regarding the new reservation system for the pools and for the Fitness Lodge, which are now more user-friendly than before. One of the biggest changes to our reservation system is that reservations will no longer go live on Monday nights at 7:00 p.m. Rather, you can reserve anytime throughout the week, with timeslots appearing no sooner than 48-hours in advance. Tutorials and more details are provided below.
 
New Reservation System
This entire system is only temporary. Like you, we want to see our amenities back to normal operations as soon as possible. With future developments announced by the CDC and the State of Florida, we can hopefully resume 100% normalcy soon.
 
How does the reservation system work?
It's fairly simple. Visit troutcreekcdd.getomnify.com on any smartphone, tablet, or computer, then follow these steps:
 
Step 1.
Navigate to the date you're interested in and book for the appropriate facility and time. Dates and times are important, so please double-check that you are reserving the correct slot. Remember, slots will not appear if they are further than 48-hours out.
 
Step 2.
Verify you have selected the correct date and time, then tap "Next" to create your account (you only need to create an account if this is your first time booking). Make sure you save your account information so you can login in the future.
 
Step 3.
After you've entered your contact information your account is created and you can start adding each member of your household. When completing your reservation you can book for just yourself or with other members of your household. To add another person, select "Add New."
 
Step 4.
If you need to cancel your reservation for any reason, tap on "View Profile" then "My Schedule" then select "Details" for the date you would like to cancel. If you originally registered for more than one person, then you will need to cancel for each individual. Simply, tap the dropdown menu that displays your name to see other family members you can cancel for. By cancelling, you will give your neighbors on the waitlist an opportunity to reserve in your place.
 
I'm at the correct link, but I don't see that date I'm interested in?
Make sure the date and time you want to reserve is within the next 48-hours. Any further than that and the timeslots will not appear.
 
What if the date I want to reserve is full?
Once a timeslot is full, you have the option to add yourself to a waitlist. If a neighbor cancels their reservation, everyone on the waitlist will be notified.
 
How do I cancel my reservation for myself AND others?
If you simply cancel your reservation for yourself, then anyone else you reserved for would still have a reservation booked. Make sure you cancel the reservation for each individual person. You can do this by tapping "View profile" then select “My Schedule.” In your schedule, you will see a drop down menu that should show your name. By tapping on this drop down menu, you can view the schedule of other members in your household. Then you simply cancel for each individual person by selecting "Details" to view their reservation.

May 27, 2020

Fitness Lodge Opening Monday
Recently, we have received quite a few questions regarding the re-opening of the Fitness Lodge. The Trout Creek CDD is excited to announce that the Fitness Lodge will re-open this upcoming Monday, June 1. More details regarding the initial opening plans will be announced Thursday night in the Shearwater Stream. To provide an environment that promotes social distancing, while allowing staff to be readily available for cleaning and sanitation, our initial plans for opening will not be expected to meet the schedule of all of our residents. However, the following guidelines will allow our team to ease into opening, assess the use of the gym, and make necessary adjustments as needed.
  • Residents will be expected to reserve time at the Fitness Lodge in advance.
  • The number of residents allowed indoors at one time will be limited.
  • Guests and extended family will not be allowed entry.
  • Initial hours of operation will be limited to ensure our staff is available to provide heightened cleaning in between reservations.
  • Prior to entering the Fitness Lodge, residents will be expected to check-in with a team member.
  • Residents will be expected to adhere to social distancing guidelines at all times.
  • Residents will be required to wipe down the equipment before and after each use.
 
Again, more details will be announced Thursday night in the Shearwater Stream.

May 21, 2020

Shearwater at 50%
With the State of Florida now operating at 50%, the Trout Creek Board of Supervisors has approved to allow 50% capacity inside our pool area, with physical distancing remaining a priority. This means that we can now accept up to 110 residents inside the pool area at one time. Although our capacity in the pool area has increased, we remain in Phase-1 of our opening plan. Our team continues to prioritize cleanliness and physical distancing, and the guidelines outlined below will remain in effect.
 
Phase-1 Continues
 
Pool Reservation System
Although the pool reservations fill rather quickly, you can check back throughout the day to see if there are any openings. If a slot does become available, please do not hesitate to register for your family. Please keep the following in mind when making a reservation:
  • To allow more residents an opportunity to enjoy the pools, we are now asking that you please refrain from reserving more than once a week.
  • Remember, you must register for the total number of family members in your group by entering your total quantity when filling our your contact information.
  • Unfortunately, we cannot account for inclement weather and will not be offering make-ups or rain checks for any pool reservation.
  • Please do not signup for a pool reservation unless you fully intend to utilize the pool area.
  • If you need to cancel your reservation, please delete your signup on the reservation system.
  • Any updates to our current guidelines that may be modified due to recent developments from local or state authorities will be announced as soon as possible.
 
Physical Distancing Guidelines
Residents will be expected to adhere to physical distancing guidelines at all times while using District amenities. Anyone that does not respect physical distancing guidelines will be asked to leave. If residents continue to ignore physical distancing guidelines, the Board reserves the right to remove amenity access for a duration of one month.
  • In the pool area, every resident coming with family will be required to wear a wristband specific to your household. These wristbands will help staff ensure that physical distancing guidelines are being followed. Households may not mix at any time.
  • Maintain at least six (6) feet of separation between you and other people who are not apart of your household.
  • Do not congregate in groups.
 
The HUB – Your management team continues to work from the HUB and is taking resident appointments. To request an appointment visit our website at myshearwater.com/contact. We ask that residents please wear personal protective equipment when visiting the HUB.
 
Lifestyle Programming – Lifestyle programming will continue to remain virtual.
 
Tennis Courts – The tennis courts are currently open for free-play. Residents are expected to adhere to physical distancing guidelines. Please wash hands or use sanitizer before and after use.
 
Playgrounds & Dog Parks – District playgrounds, pocket parks, and dog parks are currently open for normal use. Residents are expected to adhere to physical distancing guidelines. Please wash hands or use sanitizer before and after use.
 
HUB Cafe, Kayak Club Room & Conference Room – The HUB Cafe, Kayak Club Room, and Conference Room remain closed during this phase and will only re-open once our staff is more readily available to assist residents indoors.
 
Private Facility Rentals – Private rentals of all District facilities and use of the grills and fire pit are not permitted during this phase.
 
Outdoor Kayak Club Areas – During this phase, some outdoor areas of the Kayak Club will remain closed to allow our staff to focus our cleaning efforts on high-priority areas. Closed areas will have signs indicating such.
 
Pools – The pools are now open to residents at 50% of our bathing load. The following guidelines remain in effect:
  • Residents must reserve space at the pool in advance, through an online reservation system.
  • 110 residents (50% of our bathing load) will be allowed into the pool area at one time.
  • Guests will not be allowed entry.
  • Residents can only make reservations for their family and we are now asking that you please refrain from reserving more than once a week.
  • Residents will be expected to adhere to physical distancing guidelines and will be responsible for the safety and wellness of their family. Anyone that does not respect physical distancing guidelines will forfeit opportunities to book a reservation.
  • In order for our pools to open, the Board has determined that every resident will be required to wear a wristband specific to your household, which will be provided at check-in. These wristbands will help staff ensure that physical distancing guidelines are being followed. Households may not mix at any time.
  • Residents will be required to check-in at the main pool entrance in order for staff to confirm reservations. When entering and exiting at the main gate, residents must wear a face mask.
  • Heightened cleaning and sanitation will be provided by staff at all times. While our staff will maintain the cleanliness of the facility, we ask that residents bring their own sanitizers to clean items before and after each use.
  • The lazy river and water slide will remain closed during this phase.
  • Restrooms will only be available at the main entrance building. All other restrooms will remain closed.
  • Please wash your hands or use hand sanitizer before and after touching surfaces.
 
Fitness Lodge – The Fitness Lodge will re-open on a date to be determined by the Trout Creek CDD Board of Supervisors. The Fitness Lodge poses a different challenge than our outdoor amenities, as the confined indoor space does not have the benefit of fresh, cool air blowing throughout. With that in mind, the CDD is strategizing a plan re-open the Fitness Lodge on a timetable that we believe strikes the proper balance between our desire to help you resume your workout routine and the ultimate goal of a healthy lifestyle. While we recognize that our initial plans for opening will not meet the schedule of all of our residents, the following guidelines will allow our team to ease into opening, assess the use of the gym, and provide frequent cleaning of all equipment in between reservations.
 
  • Residents will be expected to reserve time at the Fitness Lodge in advance.
  • The number of residents allowed indoors at one time will be limited.
  • Guests will not be allowed entry.
  • Initial hours of operation will be limited to ensure our staff is available to provide heightened cleaning in between reservations.
  • Prior to entering the Fitness Lodge, residents will be expected to check-in with a team member.
  • Residents will be expected to adhere to physical distancing guidelines at all times.
  • Residents will be required to wipe down the equipment before and after each use.
 
Phase-2
Phase-2 will commence at a later date to be determined by the Trout Creek CDD. Plans are subject to change depending on the developments of local and state authorities.
  • District amenities that were closed in Phase-1 will now begin to re-open as our staff and third-party vendors become more readily available to serve our residents.
  • Guidelines may become less stringent.
  • Lifestyle programming will remain virtual during this phase.
 
Phase-3
Phase-3 will commence at a later date to be determined by the Trout Creek CDD. Plans are subject to change depending on the developments of local and state authorities.
  • All District amenities will resume normal operations, with a heightened awareness for cleaning and sanitation expected from our staff and our residents.
  • Lifestyle programming may resume on a modified schedule based on the circumstances presented at the time, with a heightened awareness for outdoor events, smaller crowd sizes, and sanitation stations.

May 18, 2020

Pool Reservations This Week
Every Monday at 7:00 p.m., you can expect to see the new pool reservation calendar for the upcoming week. Simply select the day of the week you intend to reserve, and all of the available slots for that week will appear. The time slots for this week are now available for you to reserve, and will only remain available on a first-come, first-served basis. With Memorial Day Weekend this week, please keep the following in mind when you make your reservation:
  • When making a pool reservation, please make sure that you register for the total number of family members in your group. You must select the total quantity in your group on the sign-up screen.
  • In addition to Wednesday through Sunday, the Fun Pool & Lap Pool will be open on Monday, May 25 during our current limited hours only. You will still need an advance registration to enter the pool area.
  • From Saturday through Monday, we ask that residents only register their household for one visit to the pool. This will allow more residents an opportunity to enjoy the pool area during the holiday weekend.
  • Unfortunately, we cannot account for inclement weather and will not be offering make-ups or rain checks for any pool reservation.
  • Please do not signup for a pool reservation unless you fully intend to utilize the pool area.
  • Any updates to our current guidelines that may be modified due to recent developments from local or state authorities will be announced as soon as possible.
Full Phase-1 for Florida
On Friday, May 15, Governor Ron DeSantis announced that Florida would be moving into Full Phase-1, effective today. Read more about the exact details of Full Phase-1 in the State of Florida's Safe. Smart. Step-by-Step Plan for Recovery.
 
What does this mean for Shearwater?
Before re-opening our Fitness Lodge, the Trout Creek CDD Board of Supervisors will be reviewing the details addressed in Governor Ron DeSantis' most recent executive order. We expect to be able to provide our residents with an update to the Fitness Lodge very soon. An overview of our proposed plans are as follows:
 
Fitness Lodge – The Fitness Lodge will re-open on a date to be determined by the Trout Creek CDD Board of Supervisors. While we recognize that the following guidelines will not meet the schedule of all of our residents, this initial plan will allow our team to ease into opening, assess the use of the gym, and provide frequent cleaning of all equipment in between reservations.
  1. Residents will be expected to reserve time at the Fitness Lodge in advance.
  2. The number of residents allowed indoors at one time will be limited.
  3. Guests will not be allowed entry.
  4. Initial hours of operation will be limited to ensure our staff is available to provide heightened cleaning in between reservations.
  5. Prior to entering the Fitness Lodge, residents will be expected to check-in with a team member.
  6. Residents will be expected to adhere to physical distancing guidelines at all times.
  7. Residents will be required to wipe down the equipment before and after each use.
 
Like you, we want to see our amenities back to normal operations as soon as possible. We want every family in Shearwater to have the opportunity to re-connect with their friends, sit out and relax by the pool, get their workout in the Fitness Lodge, and get back to our normal lives. With future developments announced by the CDC and the State of Florida, we can hopefully resume normalcy soon.
 
To stay up to date with information, follow the Shearwater Stream on Facebook, or visit our website at myshearwater.com/covid19. Regular updates will also be communicated right here in our eCommunication.
 
Important notes about using Shearwater amenities:
  • Persons in high-risk groups are encouraged to take the necessary precautions prior to entering the pool areas, including consulting their physician prior to using any District amenities. 
  • All residents using amenities are required to abide by social distancing requirements and are strongly encouraged to bring sanitizer and other personal protective equipment as necessary. 
  • Residents using amenities should familiarize themselves with CDC Recommendations for protecting themselves and others. 
 
All of the plans discussed above are subject to restrictions from the Florida Department of Health, St Johns County, and other governmental authorities. We further recognize that changes in the number of local cases of the coronavirus level may result in changes to this plan without notice.

May 15, 2020

How will the pool reservation system work?
The pool reservation system went live for the first time, last night at 6:00 p.m. While the weekend slots filled quickly, we did not run into too many kinks with our online software. We did, however, receive quite a few questions regarding when residents will be able to reserve for the following week, so we wanted to let you know what our plans are moving forward.
 
First, please let us point out the obvious. The current situation that is affecting our country, county, community and the entire world, is not ideal, to say the least. The dangers of the global COVID-19 pandemic present us with challenges to operating the District amenities in a way that respects the recommendations presented by the CDC and government officials. Unfortunately, at this time we cannot operate these amenities under normal conditions while providing an environment that promotes the safety and wellness of our residents.
 
This is temporary.
Like you, we want to see our amenities back to normal operations as soon as possible. We want every family in Shearwater to have the opportunity to re-connect with their friends, sit out and relax by the pool, get their workout in the Fitness Lodge, and get back to our normal lives. With future developments announced by the CDC and the State of Florida's Safe. Smart. Step-by-Step Plan for Recovery, we can hopefully resume normalcy soon. Every week, new developments from these authorities are announced, and we will do our part to continue evolving our processes to accommodate our residents while respecting the new guidelines imposed on the state. From here on out, plan for an update from us every Monday night at 7:00 p.m. In these updates, we will announce any potential changes that may affect our residents and we will publish the pool reservation calendar for the week.
 
Pool Reservation Calendar
Every Monday at 7:00 p.m., we will post the new pool reservation calendar for that week only. You can wait for the link in your email inbox or you can have the calendar pulled up and ready to go in advance. Simply select the day of the week you intend to reserve space at the pool, and the available slots for that week will appear. Please remember that these slots will remain locked until Monday night at 7:00 p.m. To better familiarize yourself with the software, click the button below to view our Community Calendar.
 
 
Important notes about using Shearwater amenities:
  • Persons in high-risk groups are encouraged to take the necessary precautions prior to entering the pool areas, including consulting their physician prior to using any District amenities. 
  • All residents using amenities are required to abide by social distancing requirements and are strongly encouraged to bring sanitizer and other personal protective equipment as necessary. 
  • Residents using amenities should familiarize themselves with CDC Recommendations for protecting themselves and others. 
All of the plans discussed above are subject to restrictions from the Florida Department of Health, St Johns County, and other governmental authorities. We further recognize that changes in the number of local cases of the coronavirus level may result in changes to this plan without notice.
To stay up to date with information, follow the Shearwater Stream on Facebook, or visit our website at myshearwater.com/covid19. Regular updates will also be communicated right here in our weekly eNewsletter.

May 13, 2020

An Update from Trout Creek CDD
Shearwater is continuing to move forward with re-opening our District amenities as quickly and as safely as possible, in a way that prioritizes the health and safety of our residents and our team. We have been monitoring updates from the CDC, State, and St. Johns County to determine the appropriate action plan for opening the facilities. We recognize that these past couple months have been difficult for you and your neighbors but we look forward to re-establishing the heart of our community, the Kayak Club.
 
When the State of Florida Executive Order Safe. Smart. Step-by-Step Plan for Florida's Recovery was announced on April 29, the Trout Creek CDD Board of Directors began strategizing our re-opening plan. Since then, the management team at the HUB has been working tirelessly to develop a plan while working closely with our community partners, consulting with various industry professionals, securing the necessary personal protective equipment and sanitizing solutions, and following the advice from District legal counsel. While developing our plan, we also considered your feedback from the Resident Pulse Survey which you can review here.
 
Kayak Club Re-opening
In order to re-open District amenities, we must take additional precautions as the health and safety of our residents and staff is our number one priority. With safety in mind, we have created a plan that will open our amenities in phases, in a way that we believe, prioritizes the needs of our entire community. Phase-1 will begin this Saturday, May 16, with later phases commencing in the future.
 
Phase-1 begins May 16
Physical Distancing Guidelines
Residents will be expected to adhere to physical distancing guidelines at all times while using District amenities. Anyone that does not respect physical distancing guidelines will be asked to leave. If residents continue to ignore physical distancing guidelines, the Board reserves the right to remove amenity access for a duration of one month.
  • In the pool area, every resident coming with family will be required to wear a wristband specific to your household. These wristbands will help staff ensure that physical distancing guidelines are being followed. Households may not mix at any time.
  • Maintain at least six (6) feet of separation between you and other people who are not apart of your household.
  • Do not congregate in groups.
 
The HUB – Your management team has already returned to the HUB and is now taking resident appointments. To request an appointment visit our website at myshearwater.com/contact. We ask that residents please wear personal protective equipment when visiting the HUB for your appointment.
 
Lifestyle Programming – Lifestyle programming will remain virtual during this phase.
 
Tennis Courts – The Tennis courts will re-open for free play and residents will be expected to adhere to physical distancing guidelines. Please wash hands or use sanitizer before and after use.
 
Playgrounds & Dog Parks – District playgrounds, pocket parks, and dog parks will re-open for normal use and residents will be expected to adhere to physical distancing guidelines. Please wash hands or use sanitizer before and after use.
 
Fitness Lodge – The Fitness Lodge will remain closed during this phase, and will only re-open after the expiration of the State of Florida Executive Order 20-71, which requires gyms to remain closed. A partial re-opening of the Fitness Lodge is planned when the governor allows this in his Step-by-Step Plan for Recovery. This is expected to be limited and will be by reservation only. The partial opening is expected to meet only a portion of our resident's demand. We will keep you updated as more information becomes available.
 
HUB Cafe, Kayak Club Room & Conference Room – The HUB Cafe, Kayak Club Room, and Conference Room will remain closed during this phase and will only re-open once our staff is more readily available to assist residents indoors. During this time, our staff is better utilized to assist our pool attendants, enforce physical distancing guidelines, and help with cleaning/sanitizing common items. By utilizing our current staff, this will prevent the District from incurring additional expenses.
 
Private Facility Rentals – Private rentals of all District facilities and use of the grills and fire pit will not be permitted during this phase.
 
Outdoor Kayak Club Areas – During this phase, some outdoor areas of the Kayak Club will remain closed to allow our staff to focus our cleaning efforts on high-priority areas. Closed areas will have signs indicating such.
 
Pools – The pools will re-open to residents only, with 25% of our maximum occupancy allowed in at one time. Additional guidelines have been established to ensure the safety of our residents and management team:
 
We ask that everyone do their part to help us abide by the physical distancing guidelines. By doing so, you are helping us ensure that the pool can remain open, pending developments from local and state authorities.
  1. Residents must reserve space at the pool in advance, through an online reservation system.
  2. 55 residents (25% of our maximum occupancy) will be allowed into the pool area at one time.
  3. Guests will not be allowed entry.
  4. Residents can only make reservations for their family and are restricted to one reservation per day. We ask that you please be courteous to your neighbors and only make two reservations per week. This would limit each family to two 3-hour time slots per week.
  5. In order to open our pools, we must have staff available to assist our residents at all times and assist with cleaning throughout the day. For this reason, the pools will only be open from Wednesday through Sunday. The pools will remain closed on Mondays & Tuesdays until staff becomes more readily available from our third-party vendor (our normal pool attendants and lifeguards). During these closures, we will have ample time to deep clean the facility.
  6. Multiple windows to reserve space will be available, with time in-between for additional cleaning of common items.
  7. Residents will be expected to adhere to physical distancing guidelines and will be responsible for the safety and wellness of their family. Anyone that does not respect physical distancing guidelines will forfeit opportunities to book a reservation.
  8. In order for our pools to open, the Board has determined that every resident will be required to wear a wristband specific to your household, which will be provided at check-in. These wristbands will help staff ensure that physical distancing guidelines are being followed. Households may not mix at any time.
  9. Residents will be required to check-in at the main pool entrance in order for staff to confirm reservations. When entering and exiting at the main gate, residents must wear a face mask.
  10. Heightened cleaning and sanitation will be provided by staff at all times. While our staff will maintain the cleanliness of the facility, we ask that residents bring their own sanitizers to clean items before and after each use.
  11. The lazy river and water slide will remain closed until lifeguard staff is more readily available from our third-party vendor.
  12. Restrooms will only be available at the main entrance building. All other restrooms will remain closed.
  13. Please wash your hands or use hand sanitizer before and after touching surfaces.
 
Pool Reservation System
The pool reservation system will go live tomorrow night, May 14, at 6:00 p.m. Once live, residents will be able to reserve space at the pool for the current week. Please keep the following in mind when reserving space for your family:
  • Reservations are limited to one per family, per day. We ask that you please be courteous to your neighbors and only make two reservations per week.
  • Please make sure that you register for the total number of family members in your group. You must select the total quantity in your group on the sign-up screen.
  • If you experience trouble with the reservation system, please contact Dylan Read at (904)417-5747.
  • Reserve space for your family here. The reservation system will go live on May 14, at 6:00 p.m.
 
Phase-2
Phase-2 will commence at a later date to be determined by the Trout Creek CDD. Plans are subject to change depending on the developments of local and state authorities.
  • District amenities that were closed in Phase-1 will now begin to re-open as our staff and third-party vendors become more readily available to serve our residents.
  • Guidelines may become less stringent.
  • Lifestyle programming will remain virtual during this phase.
 
Phase-3
Phase-3 will commence at a later date to be determined by the Trout Creek CDD. Plans are subject to change depending on the developments of local and state authorities.
  • All District amenities will resume normal operations, with a heightened awareness for cleaning and sanitation expected from our staff and our residents.
  • Lifestyle programming may resume on a modified schedule based on the circumstances presented at the time, with a heightened awareness for outdoor events, smaller crowd sizes, and sanitation stations.
 
Important notes about using Shearwater amenities:
Persons in high-risk groups are encouraged to take the necessary precautions prior to entering the pool areas, including consulting their physician prior to using any District amenities. 
  • All residents using amenities are required to abide by social distancing requirements and are strongly encouraged to bring sanitizer and other personal protective equipment as necessary. 
  • Residents using amenities should familiarize themselves with CDC Recommendations for protecting themselves and others. 
All of the plans discussed above are subject to restrictions from the Florida Department of Health, St Johns County, and other governmental authorities. We further recognize that changes in the number of local cases of the coronavirus level may result in changes to this plan without notice.
 
To stay up to date with information, follow the Shearwater Stream on Facebook, or visit our website at myshearwater.com/covid19. Regular updates will also be communicated right here in our weekly eNewsletter.

May 7, 2020

Re-establishing the Heart of Our Community
Shearwater is committed to re-opening our District amenities as quickly and as safely as possible, in a way that prioritizes the health and safety of our residents and our team. With safety in mind, we are currently monitoring all CDC, State, and County guidelines to determine the appropriate action plan for opening the facilities. We recognize that these past couple months have been difficult for you and your neighbors and we look forward to re-establishing the heart of our community, the Kayak Club.

April 30, 2020

What we've been up to...
As daily life has undergone a shift to the “new normal”, our office has adjusted operations in many ways to continue serving you and your neighbors. We are working remotely, acting as educators to our children, caring for loved ones, managing concerns of the community around us, and taking everything else in stride. We want to share with you exactly what we have been up to, which is why we created this video especially for you.
 
 
What has Jill been up to?
Despite the worldwide closures of most businesses and organizations, the responsibilities of Jill Flores, our Community Director, have remained relatively unchanged. Jill continues to visit Shearwater multiple times a week to walk the grounds, ensure everything at the Kayak Club is secure, check-in with Johnnie our on-site maintenance technician, and continue her routine meetings with vendors and community partners. Additional areas that Jill continues to focus her attention on the daily influx of Design Review Applications, overseeing all business of the Association and District operations, reporting to the Board of Directors, and leading the Shearwater team. With residents spending more time than ever at home and in the community, Jill is continuing to follow up with any and all resident requests and concerns as quickly as possible.
 
What has Dylan been up to?
While still training in his new role as Assistant Manager, Dylan Read is continuing to represent the HOA by performing routine compliance inspections throughout the community. Even during these troubling times, the community standard remains a high-priority to the Association, to ensure property values and curb-appeal throughout Shearwater. In addition to his management responsibilities, Dylan has worked hard to launch new social features on our mobile app which eventually shifted into an official Shearwater Facebook group, he continues to write the weekly Shearwater Stream and manage all of our communication tools, and he has taken the lead on all virtual events and programs for the community. He too continues to assist Jill with any and all resident requests and concerns.
 
What has Kylie been up to?
Although Kylie does not have the opportunity to meet with our current and future homeowners in person, she has made the shift to virtual tours and meetings. Kylie continues to be the main point of contact for all future homeowners, she is keeping up to date with sales information from our homebuilders, onboarding all of our new residents, and assisting Dylan with new and exciting virtual lifestyle content.
 
What has Maria been up to?
With more time to take care of pending projects, Maria has been able to start the daunting process of shifting our office to paperless. All Associations must maintain strict record-keeping, with these records now being uploaded in paperless form. This is a great example of how our community strives to promote environmental stewardship, and we hope to continue shifting to more paperless options in the near future.
 
What's next for Shearwater?
Taking care of our residents and team members is essential to the safety of our community, and we are committed to reestablishing our common area facilities in a way that prioritizes health and safety. The reopening of our common area facilities will not be rushed as safety is a key priority. Instead, it will be cautious, accommodating, and customized to meet our community's unique needs. We will err on the side of caution, adopting guidelines from the CDC and governmental authorities, as well as best practices from numerous industries. This has been a difficult time for everyone, and reestablishing guidelines where our residents and team members feel comfortable and safe is a multifaceted challenge. As we continue to navigate this "new normal", our team is working tirelessly with the direction of the Board to develop a plan to reopen the common area amenities.
 
Your input is important to us, and we would like to hear from you. Please take a moment to complete our 2-minute Resident Pulse Survey below. Your feedback is valuable and helpful to our development plan, so we ask that you please complete this survey by Monday, May 4. Thank you in advance for your participation.
 
Please take comfort in the fact that your well-being is driving our decision-making, and patience will be rewarded with a smart plan for the future.

April 13, 2020

Shearwater Stream is now on Facebook
Connecting with friends and family through virtual means is now the new normal as we near 30-days since starting our new routine with COVID-19. Since launching our new social features on the mobile app, we've seen all the creative ways that you and your neighbors stay busy and find the bright side in our current situation. We hope that you've been able to use these last 30-days as a way to spend more time together as a family, unplug a bit from your busy work schedules, and reflect on what truly matters to you and your loved ones in your everyday lives.
 
We've remained in touch with our residents these last 30-days, and you've shared with us all of the great things that you're doing! Your neighbors are volunteering to leave supplies and treats on the front porches of our residents that work on the front-lines, you're 3D printing facemask straps to provide relief to those required to wear masks for long periods, you're sharing toilet paper and other supplies to those in need, you're sharing creative ways for you and your neighbors to feed your families around dinner time, you're organizing birthday parades to show some love with your neighbors on their special day, and so much more!
 
We want to continue seeing all the good things our residents are doing, which is why we are launching our new official Shearwater Facebook Group starting today! We encourage you and your neighbors to join this group so we can continue to share our love and support for each other and prove that Shearwater truly is a home like no other. Join the Shearwater Stream on Facebook by visiting facebook.com/groups/shearwaterstream/
 
We understand that there are other Shearwater resident Facebook groups out there and we encourage you to remain apart of those. By launching our official group we can continue to provide the same great content through our eNewsletter and provide interactive content on a regular basis.
 
With our social features moving to Facebook, we will phase out the Shearwater Feed on our mobile app this week. We appreciate the few of you that interacted with us on the mobile app and we hope to see you in our new Facebook Group! The mobile app will remain a community resource and communication tool, but the social features will be removed.

March 24, 2020

Social Distancing & Food Trucks
As many of our residents are now working from home or choosing to self-isolate, we understand that boredom is beginning to set in -- and with most restaurants now temporarily closed your leftovers from the freezer are probably starting to get old too. With many residents still adjusting to a new daily schedule, it's been brought to our attention that some residents are inviting food trucks into the community to broaden dinner options and invite a sense of normalcy. We strongly urge our residents to please exercise extreme caution when doing this.
 
Due to an abundance of caution, Shearwater will not be hosting food trucks during the ongoing coronavirus pandemic.
 
We ask that residents who invite food trucks into the community and those who attend to please follow CDC guidelines and practice social distancing from others. By following the recommendations of the CDC, Shearwater can work together to flatten the curve and keep our residents safe and healthy.
 
Social Features on the Mobile App
To keep the threat of the coronavirus at bay, you've probably heard the term "social distancing" now more than ever. However, as we all take part in distancing ourselves from our neighbors, the normalcy of everyday social interactions becomes distant as well. To keep from going stir-crazy we've launched new social features on the MyShearwater mobile app so you can keep up with your neighbors from a safe distance. Download our mobile app today and login to the Shearwater Feed to feel like everything's normal again. Read through our community updates, share fun activities and recipes, post photos of your #ShearwaterRocks found on the trails, and take part in weekly community competitions! With the Shearwater Feed, there's a group for everyone to join!

March 19, 2020

Hang In There
Although the amenities have been closed based on CDC recommendations and we will not be enjoying your company face-to-face, we'll be looking forward to getting to know you and creatively connecting you to your neighbors in the upcoming weeks.
 
Each week, we'll be sharing ideas, contests, resources, and e-socializing forums both here in the Shearwater Stream and on our mobile app! If you haven't downloaded it yet, now is a great time. We already have a growing list of resources and spring break fun for everyone to enjoy.
 
As for today, take a deep breath.
 
Our community has great resources we're just a phone call away. We'll be responding to phone messages and emails in a timely manner. Please don't hesitate to reach out with questions, concerns, or ideas!

March 17, 2020

Community Update on COVID-19 (AKA the coronavirus)
Following up on correspondence sent late last week, we are letting residents know that we continue to monitor the latest developments and are following guidance provided by the US Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), the Florida Department of State Health Services (FDSHS) and local health departments as it relates to the COVID-19 (coronavirus). 
 
As always, we are concerned with the health and safety of our residents and their guests. Based on the recent CDC guideline that no more than 10 should congregate, we strongly believe that in order to keep our residents safe we must take additional measures. 
 
Effective today, March 17, 2020, we will be closing our amenities (Kayak Club, Fitness Lodge, pools, tennis courts, and playgrounds) and having all staff members work from home until further notice.
 
Please note we will continue to do the following:
  • We will continue to maintain the facilities and take care of the business of the Association.
  • Our staff members will continue to be available via phone and email:
Jill Flores, Community Director
904-342-3737 or jill@myshearwater.com 
Any facility or common area concern, CDD or HOA questions including billing and account information or updating homeowner records.
Design Review Board Applications: Please send them to Jill Flores or submit online at myshearwater.com/designguidelines.
 
Dylan Read, Assistant Manager/Lifestyle Director
904-417-5747 or dylan@myshearwater.com
Any HOA compliance concerns. Our Lifestyle Director will continue to engage and provide activities for our residents at home via the “Stream” and/or website. Stay tuned for more information.
 
Currently, a vaccine is not available that will prevent COVID-19 infection. As recommended by CDC and WHO, persons can lower their risk of infection by doing the following: 
  • Avoid close contact with people who are sick;
  • Wash hands with soap and water for at least 20 seconds;
  • Use alcohol-based hand sanitizer;
  • Avoid touching your eyes, nose, and mouth;
  • Cover your mouth by sneezing or coughing into your arm; and
  • Clean and disinfect frequently touched objects and/or surfaces.
 
For additional information about COVID19, please read the latest report from the Center for Disease Control at www.cdc.gov. Please don't hesitate to contact me with any questions.
 
Management will continue to provide updates as necessary and as new information is received.
 
Thank you for your continued understanding and cooperation during this challenging time. The welfare and safety of our residents and staff is of primary importance to everyone here at Shearwater.

March 12, 2020

Community Update on COVID-19 (AKA the coronavirus)
Following up on correspondence sent last week, your management team is letting our residents know that we continue to monitor the latest developments and are following guidance provided by the US Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), the Florida Department of State Health Services (FDSHS) and local health departments as it relates to the COVID-19 (coronavirus). 
 
As always, we are concerned with the health and safety of our residents and their guests. Out of an overabundance of caution, we are taking the following extra precautions to help you feel confident about your health and safety while you are using your amenities at Shearwater.
 
While we have received no indication of COVID-19 within our community, we strongly believe that in order to keep our residents safe we must take additional measures. 
 
Effective today, March 12, 2020 we will be cancelling all classes, clubs, and events at Shearwater until further notice.
 
Please note we will continue to do the following:
  • Increasing cleaning and sanitation efforts in all of our amenities above the high standards already in place.
  • Ensuring that an abundance of antibacterial soap in all handwashing stations, as well as alcohol-based hand sanitizers, are available throughout the fitness facility and amenity center.
 
Additional personal hygiene signage will be placed encouraging residents and guests to practice good hygiene with frequent and vigorous hand washing.
 
Given that we plan on keeping the facilities open to residents, we ask that our residents help our efforts in the following ways:
  • Continuing to sanitize fitness equipment before and after each use.
  • Requesting that anyone not feeling well, including homeowners and CCMC employees, refrain from coming up to the amenity center as a precautionary measure.
 
Currently, a vaccine is not available that will prevent COVID-19 infection. As recommended by CDC and WHO persons can lower their risk of infection by doing the following: 
  • Avoid close contact with people who are sick;
  • Wash hands with soap and water for at least 20 seconds;
  • Use alcohol-based hand sanitizer;
  • Avoid touching your eyes, nose, and mouth;
  • Cover your mouth by sneezing or coughing into your arm; and
  • Clean and disinfect frequently touched objects and/or surfaces.
 
For additional information about COVID19, please read the latest report from the Center for Disease Control at www.cdc.gov. Please don't hesitate to contact us with any questions.
 
Management will continue to provide updates as necessary and as new information is received.
 
Thank you for your understanding and cooperation during this challenging time. The welfare and safety of our residents is of primary importance to everyone here at Shearwater. We look forward to resuming our busy and exciting social calendar when it is determined by health officials it is safe to do so.

March 4, 2020

Coronavirus Awareness
The health and safety of our residents and their guests is our number one priority. As you know, at this time there is a heightened awareness related to COVID-19 (the Coronavirus). We recognize that keeping surface areas clean and disinfected is critical and have communicated with our janitorial team to implement the following cautionary measures:
  • Sanitize the Fitness Lodge equipment twice a day throughout the week (please ensure that you continue to sanitize the equipment after each use as well).
  • Post hand washing reminders throughout the Fitness Lodge.
  • Ensure that all soap and hand sanitizers are fully stocked and readily available.
  •  
There is currently no vaccine to prevent the COVID-19 infection, and those with symptoms should contact their healthcare provider immediately. Individuals may lower their risk by practicing everyday preventive actions including:
  • Avoid close contact with people who are sick.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth.
  • Cover your mouth with a tissue when you cough or sneeze, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
 
You can stay informed and updated by visiting https://www.cdc.gov/coronavirus/2019-ncov/index.html. 
 
If you have any questions related to the cleanliness of the Fitness Lodge, please do not hesitate to contact jill@myshearwater.com.